What We Do
Our consultancy support thus far has centred on assisting clients with their catering, reception and cleaning services in the following areas:
Developing procurement strategies
Procurement strategies consist of researching the options that exist for supplying the services and then recommending the best course of action. We take into consideration the organisational strengths and capabilities to ensure clients receive only relevant recommendations.
Supporting and Managing Procurement Processes
We can take on an advisory role or manage the process depending on client requirements. As advisors we supply specialist support as part of a procurement team. Alternatively ownership of the procurement process will be taken, operating within full OJEU guidelines as necessary. This encompasses the completion of PQQ and ITT stages.
We were awarded the CIPS Corporate Ethics Mark in January 2015, which reinforces our transparent and fair approach to procurement. We believe we are the only consultancy business in the FM sector to achieve this.
As PRINCE2 Practitioners we are able to act as the Project Manager using the PRINCE2 methodology, working to develop the brief and delivering the project. Alternatively we can work within the Project Team providing Project Assurance or Support. We are also happy to provide project support outside of this format, working with teams to understand the objectives and meet target dates. Read more about our catering project management.
By conducting extensive reviews of the service and using our knowledge of the marketplace, we are able to make recommendations for service changes and improvements. This information is valuable for executives as part of planning an organisational strategy or can be used by line managers to develop objectives and goals for their teams.
Building on our service reviews we can create forecasts for the likely impact of service developments taking into consideration the set up and implementation costs. Sensitivity analysis can also be used to determine the risks or benefits if required.
Commissioning an operational review provides a snapshot of what customers think about the service, compared with the cost of delivery. As professionals, we have high expectations for service performance therefore we will take a critical but fair perspective of what we have observed and then provide a report of what is good and what needs improvement. We will provide an action plan to support our conclusions and recommendations, which can be used by the managers and the teams involved to improve their service delivery.
When a decision has been made to change a service offer, we can provide support with implementing the changes. This can include a staff values questionnaire to gauge the team's readiness for change along with surveys for end users to manage expectations. We work with our clients to devise a strategy and activity schedule to coordinate events so that whatever the change, the transition is successful.
Our Fee Structure
Fees are calculated in advance on a day rate basis for a predetermined period and remain fixed for the duration of the project. Should any additional charges arise these will be agreed with the client before they are incurred.
If any of these areas are of interest to you please contact us.