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Catering and Food Service Consultancy Testimonials

Find out what our clients say about our catering and food service consultancy work.

Metropolitan Police

Wendy Sutherland proved to be a capable and valued member of the Commercial Team in respect of the Catering Outsourcing Project. She displayed excellent technical, commercial and industry knowledge.

Wendy gets the job done, confronts issues head-on and takes the most direct route to solving any problems. She was invaluable in sorting out some of the issues around the outsourcing process both pre and post contract and ensuring that things moved forward.

Wendy was always friendly, supportive and helpful even in times of impeding deadlines and other pressing issues. She is a good communicator at all levels and team player and coped well in a sometimes frustrating space.

Wendy is active, alert and has the ability to be logical and precise. I would not hesitate to recommend Wendy to anyone that could benefit from her expertise and knowledge and hope to work with her again in the future.

Metropolitan Police Catering consultancy service was awarded to Ramsay Todd.

Colin Attree  FCIPS CBIFM CMILT, Category Director - Property
Metropolitan Police Service

Ministry of Justice (MoJ)

“Ramsay Todd are extremely knowledgeable about their subject area in particular in supporting government procurement exercises. I would not hesitate to call on their [Catering and Food Service Consultant] services again and would recommend them.”

Deborah Rowland, Head of Property Asset Management
Ministry of Justice Estate Directorate

Ministry of Justice (MoJ)

“The [Food Service] Consultant was helpful, pleasant to deal with and delivered on time and to the right quality of what was expected.”

Neil Vicker, Senior Commercial and Contract Manager (CCM) Directorate
Ministry of Justice

North Hertfordshire College

“The [Catering and Soft Facilities Consultancy] Service provided by Ramsay Todd to North Hertfordshire College has always been of the highest standard and achieved within the timescales set.”

Brian Sapsed, Head of Estates
North Hertfordshire College

Holman Fenwick Willan LLP

"I found the approach of Wendy Sutherland from Ramsay Todd [Facilities Management Consultant] to be very professional and attentive from the outset. The whole process of the benchmarking exercise was thorough and concise with no padding for the sake of it. The final report and recommendations further cemented both a new future with our incumbent caterer and an ongoing relationship with Wendy".

Harry Cox, Head of Facilities Management
Holman Fenwick Willan LLP

South Cambridgeshire District Council

"Wendy helped SCDC to understand the status of its in-house catering service and later provided expert guidance on conducting an outsourcing exercise, which included Wendy providing; detailed specifications, pricing models, service standards and also helped to conduct supplier interviews.

Wendy is a professional and knowledgeable individual with excellent interpersonal skills, which is an asset in a team working environment where there are people from all levels of the organisation (e.g.. Directors, Catering Staff, Managers). Based on our experience with Wendy I would recommend Wendy for any catering review or catering tendering exercise without hesitation and valued Wendy’s assistance".

Sean Missin, Procurement Officer
South Cambridgeshire District Council

RJAH Orthopaedic Hospital logoRJAH Orthopaedic Hospital NHS Foundation Trust

"We engaged Wendy initially to provide [food service] consultancy advice on the installation of a cafe for our new main entrance.  She thoroughly researched and advised what the service requirements should be, which enabled us to build the perfect cafe for our needs. The areas of support delivered by Wendy were:

Wendy exceeded our expectations in all areas, in what could have been a very difficult implementation.  Through her excellent communication and interpersonal skills Wendy was able to bring the project to a successful conclusion, working with the Executive Team, Catering staff and the League of Friends. As a result we have employed Wendy to support us with service improvements for our other catering services".

Trevor Chadd, Director of Estates and Facilities
The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust

League of Friends to the Robert Jones and Agnes Hunt Orthopaedic Hospital

Wendy’s [food service consultancy] expertise was crucial in establishing the coffee shop in the main entrance of the Robert Jones and Agnes Hunt Orthopaedic Hospital in Oswestry. The venture was a collaboration between the hospital and the League of Friends which provides the volunteers who manage and run the coffee shop on a day to day basis.

Wendy worked with the League to define and develop the initial concept and, most importantly, she fully understood the need to engage all the stakeholders in this joint endeavour.  She worked well with everyone, volunteers, hospital managers and League officials and did so with considerable skill, good humour and unfailing professionalism.  Her knowledge, contacts, excellent organisational ability and well developed people skills were invaluable in enabling us to design and operate a successful, high-end, modern outlet with 60 covers.  Feedback from customers has been excellent with many comparing the coffee shop’s appearance, ambience and quality very favourably with those on the High Street.

Wendy delivered an excellent [independent food service consultancy] service which provided exactly for our very particular needs and I am very happy to recommend her.

Tricia Norris, Chairman
League of Friends to the Robert Jones and Agnes Hunt Orthopaedic Hospital

Fircroft College Of Adult Education logoFircroft College Of Adult Education

I found Wendy a pleasure to work with when she carried out a full  review of our catering service.  Wendy took the time to understand our organisational aims and listened to the views of our staff whilst applying her many years of [food service] experience and knowledge of the catering sector to come up with some very sensible and workable money saving solutions, all of which we have now implemented.

As a person I found Wendy extremely dependable, easy to communicate with, flexible, helpful, and good fun to work with.  I would certainly want to work with her again should we have any future needs.

Alex Jarvis, Head of Staff and Student Support
Fircroft College, Birmingham

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