Strategic Reviews and Stakeholder Analysis
- Are you unhappy with the way your current service is being provided?
- Are you satisfied with the delivery but getting pressure from internal stakeholders to make changes?
- Or is your service provider’s contract coming to an end but you don’t want to re-tender the services?
These are just some of the reasons why we are asked to carry out a strategic review.
Whether a service is provided in-house or contracted out, it’s beneficial to carry out a review periodically, as requirements change over time. It may not be that your service provider is doing a bad job but they’re working to the wrong brief. We have the objectivity and experience to make that judgement, whilst providing real insight into what the service needs to deliver. Our conclusions and recommendations will help you to define your strategy, creating a foundation for future service developments.
The areas typically included within our Strategic Reviews are stakeholder analysis, reviews of existing services and analysis of results:
Here is an example of how we have helped our clients using strategic reviews.
- Customer feedback
- Stakeholder interviews and meetings
Review of Existing Services
- Service Levels
- Financial performance
- Contract management
Analysis of Results
- Gap analysis
- Trend analysis
- SWOT or TOWS
- Risks and Benefits
Please give us a call and we will be happy to discuss your requirements.